Customer satisfaction
Our policy
Depuis sa création en 1991, MAPE a pour ambition la pleine satisfaction de ses clients.
Our quality management system
Framed by the NF EN ISO/CEI 17025 standard and the LAB REF 02 standard, it is the driving force behind this ambition. In our view, it is a valuable tool on which we rely to continuously improve our internal operations and the quality of our services to our clients. and the quality of our services to our clients.
Highlights
- Flexibility and responsiveness
- Understanding customer issues
- Continuous improvement
- A tailor-made response to the specific needs of each client
Customer satisfaction in figures
19 réclamations sur 2621 BL sur l’année 2023
2016
0
2017
0
2018
0
2019
0
2020
0
2021
0
2022
0
2023
0