Customer satisfaction

Our policy

Depuis sa création en 1991, MAPE a pour ambition la pleine satisfaction de ses clients.

Our quality management system

Framed by the NF EN ISO/CEI 17025 standard and the LAB REF 02 standard, it is the driving force behind this ambition. In our view, it is a valuable tool on which we rely to continuously improve our internal operations and the quality of our services to our clients. and the quality of our services to our clients.

Highlights

- Flexibility and responsiveness

- Understanding customer issues

- Continuous improvement

- A tailor-made response to the specific needs of each client

Customer satisfaction in figures

 25 réclamations sur 2499 BL en 2021

2016
0
2017
0
2018
0
2019
0
2020
0
2021
0