Depuis sa création en 1991, MAPE a pour ambition la pleine satisfaction de ses clients.
Our quality management system
Framed by the NF EN ISO/CEI 17025 standard and the LAB REF 02 standard, it is the driving force behind this ambition. In our view, it is a valuable tool on which we rely to continuously improve our internal operations and the quality of our services to our clients. and the quality of our services to our clients.
- Flexibility and responsiveness
- Understanding customer issues
- Continuous improvement
- A tailor-made response to the specific needs of each client
Customer satisfaction in figures
25 réclamations sur 2499 BL en 2021