Key figures
Ci-après la répartition en % de CA.
MAPE Group is growing rapidly and invests nearly 10% of its turnover in Research & Development in order to develop increasingly advanced expertise to improve its customers' performance.
Turnover MAPE group
For the past 5 years, organic growth of around 10% per year.
Customer satisfaction
Our policy
Since its creation in 1991, MAPE Group has been committed to the full satisfaction of its customers.
Our quality management system
Framed by the NF EN ISO/CEI 17025 standard and the LAB REF 02 standard, it is the driving force behind this ambition. In our view, it is a valuable tool on which we rely to continuously improve our internal operations and the quality of our services to our clients. and the quality of our services to our clients.
Highlights
- Flexibility and responsiveness
- Understanding customer issues
- Continuous improvement
- A tailor-made response to the specific needs of each client
Customer satisfaction in figures
19 réclamations sur 2621 BL sur l’année 2023